Governance and Oversight

Last updated: 21 October 2026

This page explains how Univerza Co., Ltd. ("we") and each city's team manage content, data, and advertising on the platform, so users know what can appear on the website, who decides, and how to appeal.

1. Principles

• Accurate: City information must have a verifiable source and is corrected promptly when found to be wrong
• Transparent: We clearly separate advertising from content and state the source of any data that does not come from us
• Impartial: No one can buy a ranking in general search results or pay to have reviews removed
• Protecting personal data: We collect only what is necessary, as set out in the Privacy Policy

2. Who is responsible for what

• Each team member can access only the city they belong to, and only the areas their role allows
• City administrators must use two-factor authentication (2FA)
• Important back-office actions, such as approvals, removals, and edits to business information, are logged with who did them and when

3. Content review

3.1 Content that must be reviewed before publication

• Newly registered businesses, and changes to a business's key information
• Advertisements and campaigns that have purchased placement
• Community posts and announcements

3.2 Content we will remove

Content that violates Section 4 of the Terms of Use, including

• Illegal content, or content that a court or government agency has ordered removed
• Other people's personal data published without permission
• False information that may harm others
• Spam and disguised advertising

3.3 Reporting inappropriate content

Report it at developer@univerza.co with the link to the content and your reason. The team will review it within [[X business days]]. In urgent cases, such as leaked personal data or content that may endanger life, we will hide the content first and then review it.

3.4 Appeals

If your content is removed or your account is restricted, you may request a review at developer@univerza.co within 30 days. Your request will go to someone who was not involved in the original decision.

4. Business and city data

• Sources: Business data comes from business owners, city teams, and open data sources, namely OpenStreetMap (© OpenStreetMap contributors, ODbL) and Overture Maps (CDLA-Permissive 2.0). Some businesses are linked to Google Maps to show ratings, reviews, and photos, which remain Google's data and are shown under Google's terms
• Updates: The system refreshes data from open sources periodically, and the team reviews changed entries before they go on the website
• Listing ownership: Business owners can request corrections to their information or removal of their listing at developer@univerza.co
• City data: Data such as fuel prices, gold prices, exchange rates, and weather is fetched automatically from external sources. We always show the last update time alongside the data

5. Advertising

• Content for which placement has been purchased must be labeled as advertising or sponsored
• A business package increases visibility only in the positions stated in the package, and has no effect on content review or the handling of complaints
• We do not accept advertising for gambling, illegal goods, and adult (18+) content

6. Complaints and incident reports

• For matters that citizens submit through a city's website, that city's team is responsible for receiving them
• The city team forwards the matter to the responsible local agency of that city
• The reporter's information is not disclosed publicly

7. Disclosure to government agencies

We disclose user information to government agencies only when there is an order or a legal obligation, and only to the extent the order requires.

8. Contact

For governance and oversight matters, contact developer@univerza.co